Losing a customer

Losing a customer

One of your customers has just contacted you to say that they have decided to switch their service provider. How do you deal with it? Whilst you are obviously disappointed it is important to consider why they may have chosen to switch. Find out why? Ask them for the reasons why they have chosen this…

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Helping the community

Helping the community

Anyone that knows me will know that I am a big football and sports fan. I play in the Cheltenham league, albeit at the bottom end of the scale. One thing that I am particularly passionate about is getting children playing sport. My son currently plays for Bishops Cannings under 7’s and participates in the…

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