The FSB Trade Fair

The FSB Trade Fair

Claire and I today attended the FSB Trade Fair at Salisbury. It was a great event, although a bit quiet on the people front. This was a fabulous opportunity for us to get to know a few more people in a community where we don’t have a

Losing a customer

Losing a customer

One of your customers has just contacted you to say that they have decided to switch their service provider. How do you deal with it? Whilst you are obviously disappointed it is important to consider why they may have chosen to switch. Find out why? Ask them for the reasons why they have chosen this…

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